Toolpack Consulting Services

Employee surveys

• Tactical, diagnostic, and pulse survey creation
• Action planning
• Linkage analysis to relate survey findings to key outcomes
• Alternative performance reviews
• Specific surveys:
  • Change readiness / preparation survey
  • Change follow-through survey
  • The IT Readiness and Preparation Package

Customer surveys and market research

• Customer surveys and market research
• Integrating customer service/orientation into the culture

Process consulting

• Team performance and conflict resolution
• Work-flow mapping and process improvement
• Meeting and team facilitation

Change management

• Cultural change and change management
• Needs analysis and assessments
• Change rescue - change project diagnosis recovery
• Coaching

Project Management

• The human side
• The technical side
• Integrated measurement systems

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