Organizational development tools

General tools

• Change management.
• Training (and learning).
• Continuous improvement - also see this article on employee, customer, and supplier suggestions.
• Overview of organizational development itself

Information-based change tools

Employee surveys and other information-gathering techniques can be powerful, if done well. These can include:

• Feedback and action planning - the most important part of the process!
• Balanced scorecards
• Getting information:
  • Surveys
  • Interviews
  • Unobtrusive measures
  • Direct observations

Process tools

• Process consulting (or, for internal people not acting as consultants, understanding how to run effective meetings).
• Role and responsibility charting (or mapping).
• Work-flow mapping (a form of process re-engineering).

Other tools and information

Many people have expressed interest in our analysis of alternative performance reviews. We can also work with you to develop one for your organization.

You can also click here to read about ways to increase employee engagement and motivation, which can improve customer service, reduce resistance to change, and cut costs.

Most organizations have used mission statements as a way to align employees around a common vision. Click here for some insights on why some succeed, while others do not.